SMS TERMS AND CONDITIONS

PLEASE READ THESE ONEVERACITY SMS TERMS AND CONDITIONS CAREFULLY BEFORE SIGNING UP FOR ANY ONEVERACITY TEXT AND SMS MESSAGING PROGRAM. BY SIGNING UP FOR ONE OR MORE OF ONEVERACITY’S TEXT AND SMS MESSAGING PROGRAMS, YOU AGREE TO ABIDE BY AND BE BOUND TO THESE ONEVERACITY SMS TERMS AND CONDITIONS. FURTHERMORE, THESE ONEVERACITY SMS TERMS AND CONDITIONS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER, WHICH AFFECTS HOW DISPUTES WITH ONEVERACITY ARE RESOLVED.

We are OneVeracity, constituting Veracity Benefits, LLC and its subsidiaries and affiliates (“OneVeracity,” "Company," "we," "us," "our").

OneVeracity provides unique healthcare strategies that are designed to help self-funded groups reduce costs while prioritizing top-quality care for their members.

You can contact us by phone at 770-420-1500, email at info@oneveracity.com, or by mail to 1701 Barrett Lakes Blvd., Suite 200, Kennesaw, GA 30144, United States.

These SMS Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and OneVeracity, concerning OneVeracity’s text messaging and SMS program. These SMS Terms and Conditions are in addition to, and supplement, OneVeracity’s Terms and Conditions available at www.oneveracity.com/terms-of-service.

We reserve the right, in our sole discretion, to make changes or modifications to these SMS Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these SMS Terms and Conditions, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these SMS Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised SMS Terms and Conditions by your continued engagement with text and SMS messages after the date such revised SMS Terms and Conditions are posted.

By signing up for one or more text messaging programs, you expressly consent to receive marketing or non-marketing text messages, as applicable, from OneVeracity and others texting on its behalf, at the telephone number(s) that you provide. You may opt-out of these communications at any time. Consent to receive text messages is not a condition of any purchase.

OneVeracity’s text and SMS messaging program is intended for users who are at least 18 years old. The Services are not directed to individuals under the age of 18. Persons under the age of 18 should not use the text and SMS messaging program.

We recommend that you print a copy of these SMS Terms and Conditions for your records.

SMS Message Frequency

Message frequency varies. By initiating text message conversation with OneVeracity or providing your phone number and consent, you agree to receive informational text messages and SMS replies from OneVeracity. Message frequency varies based on the specific needs of each account and dependent on the information being provided. Text messaging provides a quick and easy way for members to get assistance with coverage questions, claims support, or help navigating their benefits. This service connects them directly with knowledgeable support specialists. Message and data rates may apply. For help, reply HELP or email us at info@oneveracity.com. You can opt out at any time by replying STOP, and Veracity Benefits will no longer send you text messages. For additional information regarding our privacy practices, please check our Privacy Policy: www.oneveracity.com/privacy-policy.

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP.” You may receive an SMS message confirming your opt out.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.

Support

If you have any questions or need assistance regarding our SMS communications, please email us at info@oneveracity.com or call at 770-420-1500.

Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Georgia applicable to agreements made and to be entirely performed within the State of Georgia, without regard to its conflict of law principles.

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these SMS Terms and Conditions (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under JAMS’ Comprehensive Arbitration Rules and Procedures (the “JAMS Rules”) and, to the extent applicable, will comply with the JAMS’ Consumer Arbitration Minimum Standards, both of which are available at the JAMS website. The Parties shall split the arbitration fees and expenses to the extent permitted under the JAMS Rules and JAMS’ Consumer Arbitration Minimum Standards. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party or required in accordance with the JAMS Rules. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Cobb County, Georgia. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The Party that prevails in the arbitration shall be entitled to recover from the other party all reasonable attorneys’ fees, costs and expenses incurred by the prevailing party in connection with the arbitration (as determined by the arbitrator); provided, however, that this provision shall not apply to California residents. Any arbitration conducted in connection with the Services or these Legal Terms shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts with jurisdiction over Cobb County, Georgia, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court. Notwithstanding anything to the contrary in this Agreement, to the extent a Dispute is within the scope of jurisdiction of a small claims court, any Party may submit such Dispute for resolution by a small claims court of competent jurisdiction; provided, however, that if either Party makes claims or counterclaims in relation to such Dispute that would exceed the scope of jurisdiction of the applicable small claims court, the Parties shall submit such Dispute to binding arbitration in accordance with this Section 14.