Healthcare vendors typically compete on discounts, network breadth, technology platforms, and administrative fees. Yet the factor that matters most to employers, brokers, and members is service.
This white paper examines why service has become a critical cost-control strategy, how poor service creates hidden costs for members, employers, and brokers, and what meaningful service looks like in practice. You’ll learn how OneVeracity’s three service pillars (responsiveness, ownership, and advocacy) help members access care faster, avoid unnecessary escalations, and keep self-funded plans on track.
In this white paper, you’ll learn:
- The hidden costs of poor service for members, employers, and brokers
- How proactive service becomes clinical intervention, with research showing nearly 50% lower emergency department utilization
- Why service matters even more for self-funded plans
- What great service looks like in practice, including:
- 94% client retention rate
- 93% of service calls answered in less than 20 seconds (vs. industry standard of 80%)
- 1–2-day pre-certification turnaround (vs. the 7-day industry average)
- 98% member satisfaction on balance bill resolution
- Questions brokers should ask every TPA and benefits partner
- A real-world member story showing how service becomes part of patient recovery
Download the white paper to learn why service may be the most overlooked lever for lowering plan costs and improving member care.
